Privacy Policy

1. Introduction

DeliveryMetrics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Email address (for account creation and authentication)
• Account credentials (password, securely hashed)
• Profile information you choose to provide

2.2 Work and Financial Data

When you use the Service, you provide:

• Shift details (date, duration, location)
• Earnings information (tips, base pay, bonuses)
• Expense data (mileage, fuel costs, vehicle expenses)
• Goals and targets you set
• Screenshots uploaded for OCR processing

2.3 Usage Information

We automatically collect certain information when you use the Service:

• Device information (browser type, operating system)
• Usage patterns and preferences
• Feature utilization data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and calculate your earnings, expenses, and tax estimates
• Generate insights and analytics about your work performance
• Send you service-related notifications and updates
• Respond to your requests and support inquiries
• Detect, prevent, and address technical issues and security threats
• Process subscription payments (via Stripe)

4. Data Storage and Security

We take data security seriously:

• Your data is stored securely using Supabase's infrastructure with encryption
• Passwords are hashed using industry-standard encryption
• We implement row-level security to ensure data isolation between users
• Regular security audits and updates are performed
• Access to your data is restricted to essential personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (Supabase for database, Stripe for payments)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information

6. Your Data Rights

Under GDPR and UK data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Restriction: Request limitation on processing of your data
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please use the data management tools in your account settings or contact us directly.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal or regulatory purposes.

8. Cookies and Tracking

8.1 Essential Cookies

We use essential cookies and local storage to:

• Maintain your login session
• Remember your preferences (theme, settings)
• Ensure the Service functions properly

8.2 Analytics Cookies

We may use analytics services to help us understand how you use the Service and to improve your experience. These services may use cookies to:

• Track usage patterns and feature engagement
• Measure application performance
• Identify areas for improvement

You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. Third-Party Services

The Service integrates with the following third-party services:

• Supabase: Database and authentication services
• Stripe: Payment processing (for subscriptions)

These services have their own privacy policies governing their use of your information. We encourage you to review their policies.

10. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the Service settings page or email us at the address provided in your account dashboard.